Privacy Policy

Book My Beats ("Book My Beats", "we", "us" or "our") operates the bookmybeats.app website and the Book My Beats mobile app (collectively, the "Platform"), which lets people discover and book tickets for live events and sports venues, and lets organisers ("Hosts") create, list and sell tickets to their own events. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.

By using the Platform you agree to the collection and use of information as described here. If you don't agree, please don't use the Platform.

1. Information we collect

1.1 Account & profile information

We handle sign-up and sign-in with a one-time password (OTP) sent to your mobile number. Once you're signed in, we store a profile linked to your account, which may include your name, email address, mobile number, date of birth, bio, profile photo, website URL and selected city.

1.2 Location information

To show you events and venues nearby, we ask for your city. You can pick it manually from the city list, or let your browser/device share your precise location — we reverse-geocode those coordinates into a city and state and cache that label locally on your device so we don't have to ask again every visit.

1.3 Booking & transaction data

When you book tickets we record the event, ticket tiers and quantities, any discount code applied, the base amount, platform fee, applicable taxes (GST), the final amount charged, and the resulting payment and booking status. Confirmed bookings are issued as an M-Ticket with a unique QR code used for entry at the venue.

1.4 Payment information

Payments are processed by our payment partner, Cashfree. We do not collect or store your full card number, UPI PIN or net-banking credentials — Cashfree handles that directly and shares only the payment status and transaction references with us.

1.5 Host & payout information

If you create events and sell tickets as a Host, we collect additional information needed to pay out your earnings and meet tax obligations: your legal/business name, email, phone, PAN, GST number (where applicable), business type, and either your bank account number, IFSC code and account holder name, or your UPI VPA. This is used to register you as a payout vendor with Cashfree. Bank account numbers are masked wherever we display them back to you.

1.6 Content you upload

Profile photos, event banner images, event descriptions, FAQs and similar content you upload are stored in our cloud storage and may be shown publicly on event or profile pages.

1.7 Social & activity data

We keep track of organisers you follow, events you mark as "Interested", stories you view, tickets you split or share with others, and suggestions you submit (e.g. for event FAQs or attributes), so we can personalise your feed and make these features work.

1.8 Support communications

If you contact us by email, phone, WhatsApp or social media, we keep a record of that conversation to help resolve your query and improve our support.

1.9 Device & local storage data

We store your session/auth tokens and your cached location label in your browser's local storage so you stay signed in and don't need to re-share your location on every visit.

2. How we use your information

• Create and manage your account, and authenticate you securely
• Show you relevant events, venues and categories near your selected location
• Process bookings and payments, issue M-Tickets, and let venues scan them for entry
• Let Hosts create, publish and manage events, tickets, discounts and payouts
• Send booking confirmations, reminders, approval updates and (if enabled) offers and notifications
• Provide customer support and respond to your requests
• Detect, investigate and prevent fraud, abuse, and violations of our Terms & Conditions
• Comply with tax, accounting and other legal obligations (e.g. GST record-keeping)

3. Who we share information with

We don't sell your personal information. We share it only in the following situations:

• Event Hosts — when you book a ticket, the organiser can see your name, contact details, ticket tier and approval status so they can manage attendance and check you in
• Service providers — Meta's WhatsApp Business API (OTP delivery), Cashfree (payments and payouts), and our cloud hosting/storage providers, each of whom processes data only on our behalf
• Legal & safety — where required by law, regulation, legal process, or to protect the rights, property or safety of Book My Beats, our users, or the public
• Business transfers — if Book My Beats is involved in a merger, acquisition or asset sale, your information may be transferred as part of that transaction

4. Data retention

We retain your account and booking data for as long as your account is active, and afterwards for as long as needed to resolve disputes, enforce our agreements, and meet tax, accounting and other legal obligations (for example, invoices and payout records are typically retained for several years to comply with Indian tax law).

5. Your choices & rights

• Access & correction — update your name, photo, bio and other profile details any time from your profile settings
• Location — you can deny or revoke location permission in your browser/device settings and select your city manually instead
• Notifications — booking reminders and offer notifications can be toggled off from your profile preferences
• Deletion — see our Data Deletion Instructions for how to delete your account and data

6. Data security

We use industry-standard safeguards — including encryption in transit, access controls, and masking of sensitive fields like bank account numbers — to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

7. Children's privacy

The Platform is not directed at children under 18. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we'll remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above, and for material changes we'll provide a more prominent notice (such as an in-app message).

9. Contact us

If you have questions about this Privacy Policy or want to exercise any of the rights above, reach out to our Grievance Officer at support@bookmybeats.app or call +91 12345 67890 (Mon–Sat · 10 AM – 7 PM IST).